True Market Insiders wants you to be ecstatic about your new purchase. Please let us know what we are doing right and where we can improve, as we always want to improve our service to you.
If you do need to cancel one of our educational programs or tools/data services, we're here to help.
(To make it easier, we’ll refer to these entities as the “True Market Insiders Services” in this policy.)
Standard Refund Policy
When canceling a service purchased from True Market Insiders, please keep the following in mind:
There are some services or productions, however, that are ineligible for a refund, including:
How to Cancel A Service:
True Market Insiders does not accept cancellation requests via email but you can simply call our customer care department, toll free, at 855.822.0269 or if calling from outside the U.S. (exit country code) +1.561.206.1207.
Please have the credit card available with which you used to make the original purchase and request a cancellation form. We require that you fill out this simple form and send it to us either by scanning and emailing it, faxing it or sending it regular mail.
True Market Insiders
33 SE 8th St, Boca Raton, FL 33432
Our customer care email address
Once we receive your cancellation form, a refund is initiated immediately. Refunds may take 24-48 hours to process but will be calculated based on the date the refund request form is received. For payments made by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Items that are eligible for exchange are subscription products such as
We hate to see you go but, hey, these things happen. We are always interested in your feedback whether it be a high five, an "atta boy" or "atta girl" (depending on who answers your call) or constructive criticism for future reference. Without you there would be no us and our goal is to make your life easier and more pleasant. Please let us know how we are doing by emailing us at firstname.lastname@example.org